1. Right of Withdrawal and Exchange
1. The customer has the right to refuse to receive the purchased goods without owing any compensation or penalty and without stating a reason.
1.1. The customer has the right to request an exchange of size or item from the original order within 14 days of the delivery date. In this case, the package should be returned to the following address:
Sofia 1766, 6 Vasil Radoslavov St., Business Park Sofia, Sport Depot Building, Sales Department
2. Return Within 14 Days
2. The customer may return the received items within 14 days without penalty and without stating a reason. “Sport Depot” will refund all amounts received from the customer, including delivery costs.
The transport costs for return and exchange are at the customer’s expense, except in the following cases:
- The received item clearly does not correspond to the ordered one;
- The error is due to our fault.
2.1. Return Address and Conditions
Return address: Sofia 1766, 6 Vasil Radoslavov St., Business Park Sofia, Sport Depot Building, Sales Department
- 2.1.1. The return request must be submitted in writing to the email address provided by “Sport Depot” JSC within 14 days of receiving the order. The request must include: the full name of the customer/account holder, contact phone number, and personal bank account details for refund.
- 2.1.2. The product must be in good commercial condition, in its original packaging, with original labels, and accompanied by the original documents issued by “Sport Depot” JSC — invoice and warranty card (if issued).
- 2.1.3. When the return is at the expense of “Sport Depot” JSC, it must be made exclusively through the courier company Speedy or Econt, and not through another courier.
- 2.1.4. Any discrepancies in the received quantity compared to the invoice must be reported within 3 working days of receipt to [email protected], indicating the invoice number and the item code of the missing product(s).
3. Refunds
3.1. Card Payments
Refunds are made through a credit transaction to the card used for the payment. For assistance, the customer may use the contact information (phone, email, or contact form) provided on the Sport Depot Contact Page.
If, for any reason, the card refund is unsuccessful, the customer will be notified and asked to provide a bank account in their name for a bank transfer refund.
3.2. Cash on Delivery Payments
3.2.1. By bank transfer or postal order. The refund is made after submitting a request via email or using the contact information provided on the Contact – Return Requests page. The request must include the customer’s full name (as per ID) and a personal bank account for refund. Refunds via postal order are also possible upon providing the full name and exact address (city, postal code, street/building).
4. Refund Period
According to the Consumer Protection Act, “Sport Depot” refunds the amount within 14 calendar days from the date the customer exercised their right to return the goods.
“Sport Depot” is not responsible for any delays or inconveniences caused by incorrect data provided during registration or in refund requests.