General Terms for B2B Customers

(1) These terms govern the use of b2b.sportdepot.bg and the submission of orders by legal entities and organisations for commercial or professional purposes. The website is not intended for consumer purchases by natural persons acting outside their trade or profession.

(2) The seller and operator of the platform is Sport Depot SA, UIC 175399518, registered address: 6 Vasil Radoslavov St., SPORT DEPOT building, Sofia 1715, Bulgaria.

(3) By submitting an order, the customer confirms that it has read and accepts these General Terms and the applicable terms to which they refer.

(1) A B2B customer is a legal entity or organisation with an approved company account.

(2) A person who submits a request, manages the account or places an order declares that they are entitled to represent the customer or have been duly authorised to perform the relevant action.

(3) The customer is responsible for the accuracy and currency of:

1. company details;

2. invoice details;

3. contact details;

4. address details.

(4) The customer must notify SPORT DEPOT of any change to the details under paragraph 3.

(1) Access to contracted prices, availability and ordering functions is linked to the specific company B2B account.

(2) Login details must not be disclosed to unauthorised persons.

(3) The customer must notify SPORT DEPOT in the event of:

1. suspected unauthorised access;

2. a change in authorised persons;

3. the need to restrict or close the account.

(1) The goods offered, availability and prices are displayed according to the data and agreed commercial terms for the relevant company account.

(2) All prices on the B2B website are in euros and include VAT, unless expressly stated otherwise.

(3) The following information supports the customer’s selection:

1. images and colours;

2. size charts;

3. product categorisation.

(4) If a material error in a description, price or availability is identified, SPORT DEPOT will notify the customer before accepting or fulfilling the affected part of the order. The customer may confirm fulfilment under the corrected terms or cancel the affected item.

(1) An order submitted through the B2B account constitutes the customer’s request to purchase at the prices and terms shown for the account at the time of submission.

(2) The contract is concluded once SPORT DEPOT accepts the request in accordance with the applicable confirmation and the terms agreed between the parties.

(3) An automated message confirming receipt of a request only confirms that it has been received, unless the message expressly states that the order has been accepted.

(1) SPORT DEPOT will confirm whether the requested items and quantities can be fulfilled, or reject the order, within 7 business days.

(2) If an item or quantity cannot be confirmed, the customer will be notified and the parties may agree on:

1. a replacement;

2. partial fulfilment;

3. a new deadline;

4. cancellation of the affected item.

(3) Changes to an already submitted request are made after confirmation by SPORT DEPOT.

(4) The terms for a specific accepted order are not amended unilaterally by a subsequent change to the website content.

(1) Payment on the B2B website is made only by:

1. postal money order;

2. bank transfer in accordance with the issued proforma invoice and the agreed terms.

(2) The following are not available:

1. card payment;

2. consumer financing;

3. payment at a retail store.

(3) The invoice is issued using the details of the contracting B2B customer.

(4) The customer must report any inaccuracy in the invoice details without undue delay.

(1) The delivery or collection method, price, preparation and time are determined according to the type and value of the order, availability, the payment method and time, and the individual agreement. The applicable terms are set out on the “Delivery” page and in the confirmed order.

(2) During major seasonal sales in January, February, until 15 March, July, August and September, as well as during Black Friday, delivery times may be extended. The average delivery time during these periods is up to 7 business days and, depending on workload and order volume, may reach up to 14 business days.

(3) When order volumes are high, some requested goods may be unavailable or delivery may be split. SPORT DEPOT will notify the customer. If a split delivery does not meet the free-delivery conditions, the customer pays only the first delivery charge and the remaining deliveries are at SPORT DEPOT’s expense.

(4) Before dispatch, each item is checked for technical functionality where possible without compromising the integrity of its packaging.

(5) All products are factory-new, unused and sealed by the manufacturer, unless expressly stated otherwise in the product presentation.

(6) Goods are delivered suitably packed for their type and the transport used.

(7) The customer must provide:

1. an accurate address;

2. a contact person;

3. a current telephone number;

4. access and the means to accept the delivery.

(8) When the goods are handed over, the customer’s representative, employee or another person accepting the delivery at the specified address signs the accompanying documents.

(9) If the customer or named contact person cannot be found at the address, or access and the conditions for handover are not provided within the delivery period, SPORT DEPOT is released from the obligation to deliver within that period. The customer may confirm that it wishes to arrange a new delivery and will bear the related costs. The new delivery period begins from that confirmation.

(10) Additional services, such as carrying goods to an upper floor or delivery at a fixed time, are agreed separately where available.

(1) The B2B customer must inspect the goods and accompanying documents upon receipt.

(2) The grounds, deadlines and procedure for submitting a complaint, return or exchange; the requirements for goods and documents; transport costs; the return address; and the method and deadline for refunds are governed by the “Complaints, returns and exchanges” page.

(3) The current version of the terms under paragraph 2 applies unless otherwise agreed in writing for the specific B2B customer or order.

(1) For each product covered by a commercial warranty, the customer receives a warranty card stating:

1. the address and telephone number of the applicable authorised service centre;

2. the warranty terms of the relevant manufacturer or service centre;

3. the warranty period for the product.

(2) Products are subject to the warranty terms of the relevant manufacturer or authorised service centre. When making a warranty claim, the original warranty card must be presented where one has been issued.

(3) The warranty does not apply to damage caused by:

1. unsuitable transport after handover of the goods, improper storage or improper use;

2. attempted repair by the customer or another unauthorised person;

3. the use of poor-quality or non-original consumables where they caused the damage.

(4) Beyond expressly assumed warranty obligations, and to the extent permitted by applicable law, SPORT DEPOT is not liable for indirect, special, incidental or consequential damages.

(5) The commercial warranty and the limitations in this article do not exclude liability that cannot be limited under applicable law.

(6) The specific procedure and contact details for after-sales service are described on the “After-sales service” page.

(1) Personal data relating to representatives, contact persons and users of the company account is processed in accordance with the Privacy Policy.

(2) The use of cookies and similar technologies is described in the Cookie Policy.

(3) Providing personal data does not constitute general consent for every possible purpose.

(4) SPORT DEPOT relies on the applicable legal basis for each specific processing activity.

(1) The parties are liable for non-performance in accordance with the applicable contract and law. A limitation of liability does not apply where prohibited by law.

(2) A party unable to perform due to force majeure must notify the other party within a reasonable time and take reasonable measures to limit the consequences. The deadlines and consequences are determined in accordance with the applicable contract and law.

(1) The following apply to a specific transaction:

1. these General Terms;

2. the applicable published terms for delivery, payment, complaints, returns, exchanges and after-sales service;

3. the accepted order;

4. the proforma invoice;

5. the invoice;

6. all individually agreed written terms.

(2) In the event of a conflict, the terms individually agreed for the specific B2B customer or order take precedence to the extent permitted by law.

(3) SPORT DEPOT may update the terms for future use and future orders by publishing the new version and its date. An order already accepted is not amended solely by publication of new text.

(4) The parties will seek to resolve disputes through negotiation. If no solution is reached, the dispute will be referred to the competent court under Bulgarian law, unless otherwise agreed.